Information Technology

Technical Support

Technical Support programs train you for a role in the IT helpdesk department, which is an important role since you will be dealing with answering questions from customers and assisting them in resolving various computer issues so that they will be fully satisfied with the IT products and services your company is providing. You will be taught how to troubleshoot a wide variety of issues, including issues with physical computer connections and hardware components, configuring computer peripherals, software problems, installing and maintaining operating systems as well as managing home networks. Some universities offer short courses in Technical Support, as well, so you can just choose your own technical support specialty.